Offshore service desks, built the right way round
GrowthX fixes and standardises your service desk and NOC processes first, using Lean Six Sigma. Then we build a team in the Philippines to run them, managed end to end from Australia.
GrowthX is a new name. The experience behind it is not.
Luke Kirkby, Co-founder
Needs an assetThe hiring squeeze
Skilled technicians are scarce, slow to hire and expensive to keep. The queue does not care, and after hours lands on the people you already have.
The extra technology workers Australia has to add every year to 2030 to reach the 1.3 million the sector is forecast to need. The workforce was 928,000 in 2022.
Source: ACS Australia's Digital Pulse, 2023 edition.What a local service desk hire really costs a year, once superannuation, leave and on-costs are added to the salary.
Show the mathsThis is where the role-by-role cost comparison sits: pick a role and a team size, see the local figure against the GrowthX figure.
Needs first: real placement rates from MSGNI by role, and a defensible local comparison for each one. The audit found no source for the "around 60% lower cost" figure. A calculator does not make one soft claim, it makes a specific claim for every combination a visitor selects, so every input has to be one we can stand behind.
The method
Most providers take your process as it is and move it offshore to make it cheaper. We fix it first, then move it.
Lean Six Sigma removes waste and variation from the process first, so you are not offshoring a broken workflow.
Roles are built around the fixed process. Procedures, quality checks and reporting are defined before anyone is hired.
MSGNI sources and vets the people, then employs them. You meet them and approve them before they start.
We manage the team day to day and keep tightening the process, with the numbers to show what changed.
The result is a support desk that runs better than the one you had, not just one that costs less.
We are not a recruiter. We do not place people on your payroll and we do not hire anyone off your team. The people who run your process are employed by MSGNI in the Philippines and managed by GrowthX from Australia. You approve them, you direct the work, and you carry none of the employment.
Anonymised bench profiles sit here, so a hiring manager can judge the calibre of the people before booking a call. Skills, years of experience, and the city they work from.
Needs first: three real anonymised profiles from MSGNI, cleared for use. Invented cards on a staffing site are the one thing that would sink the brand if a prospect ever worked it out. If MSGNI cannot supply them, this block comes out rather than getting filled in. Audio samples need the individual's written consent, and any "ready in ten days" line needs a measured time to hire behind it.
What you can hand off
Triage through to resolution, to your standards.
Alerts watched and acted on, not just logged.
Cover the hours your local team should not be working.
Routine maintenance run to a schedule that holds.
The scheduling work that eats your senior technicians' days.
The job nobody gets to, done properly and kept current.
Everything above is written for IT managed service providers. The ICP document of 17 April 2026 also names digital agencies, recruitment agencies, architecture and engineering firms, and e-commerce businesses, with roles this page never mentions: sales development, lead generation, CAD drafting, order processing.
Needs first: a founders' call on whether the ICP document or the 30 July decision to lead with IT and MSPs is current. In the buyer panel this page scored 7.0 for an MSP owner and 4.0 across the other four segments, and the gap was entirely in the pain language, not the argument. If the five segments stand, this list and the problem section above get a variant each.
Why GrowthX
We are not a body shop with a sales team. The process work comes first and the improvement carries on after the team is running.
GrowthX Solutions is registered in Australia, ABN 70 693 813 777, with a named account manager in your time zone.
MSGNI has been operating since 2009. They recruit, employ and house the team. We design the work and manage it.
Design, recruitment, management and improvement sit with us. There is no gap between two suppliers for problems to fall into.
Three things belong here. One anonymised client outcome with a real number. A plain line on what our delivery partner is certified for. And a short statement of where your data sits, who can see it and what happens to it when the engagement ends.
Needs first: one referenceable account from MSGNI with permission to describe it anonymously, written from their figures. On certifications, a badge only goes on this page for something the entity named on the page actually holds. On data, GrowthX and MSGNI have to describe what they actually do before a word of it is written.
The data statement is the highest priority of the three. In the buyer panel it was the only thing blocking an e-commerce buyer, whose team handles customer records and payment queries, and no amount of process argument gets past it.
GrowthX is a new name, and I am upfront about that. What is not new is the experience behind it. I have spent 15 years building and managing offshore teams and applying Lean Six Sigma to the work first. We do not just move your process offshore and make it cheaper. We make it better, then make it cheaper, and we bring the numbers to prove it.
Get started
We map the process you are thinking of moving, show you where the waste sits, and give you the business case for running it offshore.
You keep the process map and the numbers whether or not you go ahead with the build.