Offshore teams, built the right way round
GrowthX fixes and standardises the process first, using Lean Six Sigma. Then we build and run a team in the Philippines to do the work, managed end to end from Australia.
Two minutes, six questions, no email required. You get the answer on screen, including the roles we would tell you to keep local.
"GrowthX is a new name. The experience behind it is not." Luke Kirkby, Co-founder
Start here Question 1 of 6
Five more questions after this. No email address, no obligation, and the answer appears on screen.
The real cost of a hire
Somewhere in your business, your most expensive people are doing coordination, chasing, data entry or first-line support, because nobody cheaper is available to do it. It never appears as a line item. It comes straight out of margin.
There is work in every business worth doing that nobody can build a case for. One full-time person at Australian cost is too large a commitment for it, so the work sits undone or gets squeezed into somebody's evenings.
That is the growth you never get to, and it is invisible, because nothing on a report ever says "did not happen".
Hiring locally means superannuation, leave, workers compensation and obligations that follow the role for as long as it exists. At your size one wrong hire is a material problem, and you already know it.
The team is employed in the Philippines, not by you, so the role sits outside your Australian payroll and its on-costs.
Superannuation, leave, workers compensation and the on-costs that follow the role for as long as it exists. The salary is the smallest part of the commitment.
The search, the interviews, the notice period, the ramp-up. Then some of them leave inside a year and it starts again.
The method
Most providers take your process as it is and move it offshore to make it cheaper. We fix it first, then move it.
Lean Six Sigma removes waste and variation from the process first, so you are not offshoring a broken workflow.
Roles are built around the fixed process. Procedures, quality checks and reporting are defined before anyone is hired.
We source and vet the people. You meet them and approve them before they start, and nobody joins your team without your yes.
We manage the team day to day and keep tightening the process, with the numbers to show what changed.
The result is a support desk that runs better than the one you had, not just one that costs less.
We are not a recruiter. We do not place people on your payroll and we do not hire anyone off your team. The people who do the work are employed in the Philippines and managed by GrowthX from Australia. You approve them, you direct the work, and you carry none of the employment.
Before you talk to anyone
Offshoring a process that is not written down does not save money. It moves the mess somewhere you can see it less. Answer six questions about one role and we will tell you where it stands, including when the answer is that it should stay with you.
Nothing is sent anywhere and no email is asked for. The answer is built from what you tell us about your own business, not from anything we know about it.
Roles we run
Pick the one that is costing you most and we will check whether it can move.
Choose one to check it against the six questions below.
Why GrowthX
We are not a body shop with a sales team. The process work comes first and the improvement carries on after the team is running.
GrowthX Solutions is registered in Australia, ABN 70 693 813 777, with a named account manager in your time zone.
Nobody starts on your work until you have met them and said yes. That is the part most providers keep away from you, and it is the part that decides whether this works.
Design, recruitment, management and improvement all sit with us. There is no gap between two suppliers for problems to fall into, and one Australian company answers for the result.
GrowthX is a new name, and I am upfront about that. What is not new is the experience behind it. I have spent 15 years building and managing offshore teams and applying Lean Six Sigma to the work first. We do not just move your process offshore and make it cheaper. We make it better, then make it cheaper, and we bring the numbers to prove it.
Get started
We map the role you are thinking of moving, show you where the waste sits, and give you the business case for running it offshore.
You keep the process map and the numbers whether or not you go ahead with the build.